Here is the last of the chat. According to Vikram, they can not
deactivate from there end. I have no idea what cards my crashed computer
used. It was an hp pavallion slimline that I had for many years and am glad
it crashed since I've been wanting a more powerful pc. Read below at the
transcript. Thanks for your attention.
Vikram: May I know what error message you are getting when you try to
activate on your new computer?
Dennis Okrie: I don't have my new computer yet ... I am getting ready to
install next week.
Vikram: Dennis, I am sorry, we don't have the option to deactivate from our
side, in this case you can activate on your new computer, if you face any
issue in activating please contact us back , we will surely help you in
activating.
Dennis Okrie: ok.. so i may be able to activate on 3rd computer.
Vikram: You can activate on only two computers.
Dennis Okrie: but it's activated on a computer I can not access. It is
activated there as well as this computer I am using. How can I deactivate
on a computer no longer accessable.???
Vikram: Please contact us if you face any issue in activating , we will
help you in activation.
Dennis Okrie: ok thanks and bye for now
Vikram: You are welcome.
Vikram: Is there anything else I can help you with?
Dennis Okrie: not at this time....thanks again
On Mon, Aug 25, 2014 at 3:13 PM, A.T. Romano <forums_noreply@adobe.com>