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Acrobat XI Pro: Text boxes empty after combining PDF files

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I have a user when she combines a few documents only one document is missing some text in text boxes that were showing up before.  Here is a screen shot of the two files:

 

2014-08-25 13_46_40-Image Preview.png

 

The document on the left is what occurs after the files have been combined, the document on the right is the original document.  I spoke with tech support, they told me to take the original pdf document then print it to the adobe pdf printer and select the option to print it as an image.  Then when we combined the files it was working fine.  I also took the original Excel 2010 document that the right document in the image came from, printed that to the Adobe PDF printer and made sure it printed it as an image.  Then after combining them it worked once more.  My problem is the user didn't have to print the excel doc to an image, she would just have to click on the Acrobat tab in Excel and tell it to create a pdf doc.  So is there a setting I'm missing?


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