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Re: Premiere Pro CC (2014) crash on start up

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Thank you for the help! I checked the log as you instructed and the results are below:

 

Log Name:      Application

Source:        Windows Error Reporting

Date:          9/10/2014 7:13:49 PM

Event ID:      1001

Task Category: None

Level:         Information

Keywords:      Classic

User:          N/A

Computer:      notkey

Description:

Fault bucket , type 0

Event Name: APPCRASH

Response: Not available

Cab Id: 0

 

 

Problem signature:

P1: Adobe Premiere Pro.exe

P2: 8.0.1.21

P3: 53c7b17f

P4: ImageRenderer.dll

P5: 8.0.1.21

P6: 53c7659e

P7: c000001d

P8: 00000000001f5382

P9:

P10:

 

 

Attached files:

C:\Users\*********\AppData\Local\Temp\WER8D95.tmp.WERInternalMetadata.xml

 

 

These files may be available here:

C:\Users\*********\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Adobe Premiere P_152cfa1fbd2cae4952815164f6e544e3c8fe2aa7_099394c6

 

 

Analysis symbol:

Rechecking for solution: 0

Report Id: 1d487f7a-3940-11e4-85ce-10c37b962d83

Report Status: 1

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Windows Error Reporting" />

    <EventID Qualifiers="0">1001</EventID>

    <Level>4</Level>

    <Task>0</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2014-09-10T23:13:49.000000000Z" />

    <EventRecordID>4531</EventRecordID>

    <Channel>Application</Channel>

    <Computer>notkey</Computer>

    <Security />

  </System>

  <EventData>

    <Data>

    </Data>

    <Data>0</Data>

    <Data>APPCRASH</Data>

    <Data>Not available</Data>

    <Data>0</Data>

    <Data>Adobe Premiere Pro.exe</Data>

    <Data>8.0.1.21</Data>

    <Data>53c7b17f</Data>

    <Data>ImageRenderer.dll</Data>

    <Data>8.0.1.21</Data>

    <Data>53c7659e</Data>

    <Data>c000001d</Data>

    <Data>00000000001f5382</Data>

    <Data>

    </Data>

    <Data>

    </Data>

    <Data>

C:\Users\*********\AppData\Local\Temp\WER8D95.tmp.WERInternalMetadata.xml</Data>

    <Data>C:\Users\*********\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Adobe Premiere P_152cfa1fbd2cae4952815164f6e544e3c8fe2aa7_099394c6</Data>

    <Data>

    </Data>

    <Data>0</Data>

    <Data>1d487f7a-3940-11e4-85ce-10c37b962d83</Data>

    <Data>1</Data>

  </EventData>

</Event>


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