nicnic
You have not given enough information for us to understand and help you resolve your issue.
1. What version of Premiere Elements are you using and on what computer operating system is it running?
2. Please download and install the free utility named GSpot, run your video through it, and then let us know what the readout
shows for
Video Name Codec Status
Audio Name Status
Frame Size/Frame Rate
and, from your observation, what is the file extension of the file involved?
Thanks.
ATR