Since you are residing in USA, you need to follow the procedures as mentioned below:
- Serial number, Redemption, and Product codes | Student & Teacher Editions
- https://www.identit-e.com/adobe
The serial number will mailed to the Email ID that you have provided while uploading the proof of eligibility.
In case the issue is still unresolved, you can inbox me the redemption code/product code that you have got via private messages, it will be helpful if you scan the code & attach it to the message box.
I can always follow it up for you.
Regards
Rajshree