Hi,
Could you please try the following solutions and see if any of these work:
1. Navigate to 'PhotoshopElementsEditor.exe' located inside:
Win x64: C:\Program Files (x86)\Adobe\Photoshop Elements 13
Win x32: C:\Program Files\Adobe\Photoshop Elements 13
Right click on 'PhotoshopElementsEditor.exe' and select 'Run as Admin'
2. Just after this keep on pressing 'Ctrl+Alt+Shift' on Windows (or Command+Option+Shift on Mac). You will get a popup asking to delete Elements settings file. Click Yes.
If the above does not work, please try the following:
3. Please rename SLCache folder present at location "<root drive:>\Program Files (x86)\Common Files\Adobe\SLCache"
Win: Also please rename opm.db on your machine to resolve this issue @ <root drive>\Users\<user name>\AppData\Local\Adobe\OOBE
Mac : Users Library/Application Support/Adobe/OOBE
Now re-launch the application.
4. In case any network printer is attached try to launch without network or printer uninstall or make different printer as default.
5. Try launching with anti-virus off or removing PSE from conflicting list.
If none of these work, please let me know.
Regards,
vaishali
