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I can't get sound on my old Premiere Elements Files

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I had an old windows laptop....which I had Premiere elements 2 on.  I had some rendered files.... they have come over to Premiere Elements 12 and they are playing, but I have no sound.  The sound is on on the computer and but not when I playback.

I am using the trial version at the moment, but would like to purchase the real version, but want to make sure I can use all of the old files first.

Thanks in advance for any advice.

The sound will not work on the Photoshop elements organizer either.


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