Until last week I had no problems importing, playing or editing Canon 60D RAW or MOV videos in Lightroom 5. Since then, ever time I tried to import MOV videos LR5 crashed and needed to be restared - but is now 'permanently' crashed (see below). I tried the following to overcome the issue, without success:
- Unistalled and reinstalled LR 5
- Updated video card driver
- Installed Quicktime
- OS (Win 8 Pro, 64 bit) up-to-date
- Updated monitor driver.
My last attempt to overcome the issue involved - as advised in the 'Basic troubleshooting to fix most issues' doc - disabling all LR5 plug-ins. I then tried to import a video file to see if that fixed the problem. LR5 again crashed, but this time it it appears to have crashed 'permanently' because when I try to reload LR 5 it gets as far as the LR screen and then immediately crashes, i.e. it won't allow me into LR at all. I am now completely unable to use LR 5 because the problem recurs even after uninstalling and reinstalling LR.
Other info that may assist resolving the problem includes:
- The video files that can't be imported seem OK - I can play them through Windows Media Player and Quicktime.
- DivX not installed.
- Installed a new video card (Gigabyte GT610) and installed the latest driver from the Gigabyte website. I don't know if it's coincidental, but the new video card and monitor were installed before the problem arose.
- CPU is an i5 - 3550, 8Gb RAM (+-5Gb available), LR5 stored on 120Gb SSD with 8.3Gb free, photo/video files stored on a 680Gb HD partition with 55Gb free.
Any advise on how to overcome these problems would be appreciated. In particular, how can I get LR 5 up and running again?
Message was edited by: jake_j